LEGAL REGULATIONS

Terms and Conditions

These terms govern bookings, private transfers, tours, and personalized tourism services of Servicios Turisticos Kikes, in accordance with standard private transport practices and applicable Costa Rican legislation.

1. Provider Identification

This website and tourism services are operated by an individual under the commercial name Kikes Tour, domiciled in Lagunilla de Santa Cruz, Guanacaste, Costa Rica.

  • Trade Name: Kikes Tour
  • Identity ID: 502900346
  • Address: Lagunilla de Santa Cruz, Guanacaste, Costa Rica.
  • Legal Email: info@kikestour.com
  • Main Phone: +506 8981-6161

2. Acceptance of Conditions

Using this website, requesting quotes, or confirming a booking implies acceptance of these terms and conditions. Servicios Turisticos Kikes recommends reviewing this information prior to booking any transfer, tour, or custom service.

3. Services Offered

Servicios Turisticos Kikes offers private transportation, airport transfers, guided tours, and personalized tourism services in Guanacaste and Costa Rica. It does not operate as regular public transit. Descriptions, prices, schedules, and availability may vary based on route, weather, access, security, providers, and operating conditions.

4. Bookings and Confirmation

  • Bookings may be requested through our website, WhatsApp, email, or other official channels of Servicios Turisticos Kikes.
  • A booking is considered formally confirmed only upon electronic or manual validation and confirmation from our team. Depending on the service, a deposit or prepayment may be required to secure the date, vehicle, and logistics.
  • Clients must provide complete and truthful information: name, phone, email, date, pickup location, destination, passenger count, flight number when applicable, luggage, and any special requests.

5. Payment Methods, Deposits, and Rates

  • This website does not feature an online payment gateway to process credit cards directly at checkout. Payments are accepted in cash, by credit card at the origin point upon starting the service, via PayPal, or via SINPE Móvil, per prior arrangement.
  • A deposit or advance payment may be required to secure the date, vehicle, and logistics of the requested service.
  • Any remaining balance must be settled upon starting the service at the origin point or according to the agreed method. All reservations and quotes must add 13% Value Added Tax (VAT / IVA).

6. Cancellations and No Show

  • Cancellations made 48 hours before service: 50% refund of the amount paid or free rescheduling, subject to availability.
  • Cancellations made 24 hours before service: 25% refund or rescheduling without penalty, subject to availability. Less than 24 hours before service: no refund applies; rescheduling may be evaluated only for justified causes and operational availability.
  • No Show: if the passenger does not appear at the agreed location and does not contact our team within the indicated waiting time, the service is considered completed and no refund will be issued.

7. Schedules, Waiting Time, and Flights

  • Passengers must be ready at the pickup point at least 10 minutes before the agreed time. Drivers may wait up to 15 minutes after the scheduled time; after that, the reservation may be considered a No Show.
  • For airport transfers, we monitor the flight when the client provides the correct flight number. If the flight is delayed, pickup time will be adjusted at no additional cost when the delay is reported or can be verified.

8. Passenger Conduct and Safety

Passenger, driver, and provider safety is our top priority. Servicios Turisticos Kikes reserves the right to refuse or terminate a service when a passenger:

  • Endangers the safety of the driver, passengers, vehicle, or third parties.
  • Causes damage to the vehicle, equipment, or provider property.
  • Exhibits aggressive, violent, unlawful behavior, or actions contrary to Costa Rican law.

In such cases, the service may be terminated without refund, and the customer will be liable for direct damages caused.

9. Liability, Weather, Luggage, and Personal Items

  • Servicios Turisticos Kikes operates with vehicles in optimal condition and responsible drivers; however, it is not liable for delays caused by road closures, accidents, demonstrations, severe weather, police checkpoints, force majeure, or situations beyond reasonable control.
  • Each passenger is responsible for their belongings. Additional luggage, surfboards, bicycles, sports equipment, child safety seats, pets, or special items must be notified in advance to assign the appropriate vehicle.

10. Database Protection and Privacy

Personal data processing complies with Law No. 8968 on the Protection of the Person Regarding the Processing of their Personal Data. Please review our Privacy Policy for full details on collected data, purposes, security, and user rights.

11. Changes, Force Majeure, and Governing Law

Changes to date, time, or destination are subject to availability and may incur rate differences if they involve a different route, greater distance, or additional logistics. If Servicios Turisticos Kikes cannot provide the service due to mechanical, weather, emergency, or force majeure reasons, the client may choose between rescheduling or a full 100% refund.

These terms are governed by the competent laws and courts of the Republic of Costa Rica. Active versions are published on this website.

Términos y Condiciones | Servicios Turisticos Kikes